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Quand le sujet « encaisse ». A propos du détournement des règles de travail en hypermarchés

Mathias Waelli 1, 2, 3 Philippe Fache
1 EA MOS - EA Management des Organisations de Santé
EHESP - École des Hautes Études en Santé Publique [EHESP] : EA 7348 MOS , PRES Sorbonne Paris Cité
Abstract : Starting from the distinction established by Erving Goffman between “primary” and “secondary adjustments”, this article aims to analyze the strategies and resistances of the supermarket cashiers. Based on an ethnographical fieldwork in France, the paper draws up a typology which reveals the specific contradictions of the work organization in retail.
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Mathias Waelli, Philippe Fache. Quand le sujet « encaisse ». A propos du détournement des règles de travail en hypermarchés. Revue internationale de psychosociologie et de gestion des comportements organisationnels, ESKA, 2011, XVII (43), pp.149-158. ⟨10.3917/rips.043.0149⟩. ⟨hal-03173483⟩



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